A 'booking' means any order for our products or services on this site that is accepted by us.
Acceptance will be made by us (and a contract concluded) when a confirmation email is sent to you.
There is no agent involved in this booking process, the contract is concluded between you as the Customer and us as the Business.
Refunds & Cancellations
For cancellations made before 12 noon 48 hours prior to check in, no charges will be made.
For cancellations made after 12 noon 48 hours prior to check in, a charge of the first night’s stay in full will be made to the card details provided on booking.
To make a cancellation, you will be required to call us on 01628 622948.
Card details are taken as a guarantee only, payment is due on arrival at the hotel.
WE DO NOT TAKE PAYMENT UNTIL GUEST ARRIVES “Card details are taken as a guarantee only, payment is due on arrival”.
Queries and Complaints
If you have any queries or complaints in relation to the booking process, or our business, please contact us directly on 01628 622948.
Check In / Check Out
You may check in from 13:00 hours.
You must check out by 11:00 hours.
Payment - We accept
American Express, Diners Club, Mastercard, Switch, Visa